Our company places great importance on activities that ensure meticulous quality control of products and constant updating of the range with new products from reliable and recognized manufacturers worldwide. We strictly comply with German legislation and conduct our activities in an official manner, as we attach great importance to the reputation of our company. In this context, we offer special conditions for the return of goods.
Nevertheless, we always strive to find tailor-made solutions for each customer. If necessary, we are ready to consider exchanging goods, aiming to offer the best option.
To proceed with the exchange, please fill out the corresponding form on our website. In this form, you must provide your name, surname, phone number, and email address so that we can contact you as soon as possible. It is also important to indicate the order number, order date, designation and characteristics of the goods, the number of items, as well as the reason for the return among those listed in the list.
Please indicate whether the goods have been unpacked or not. In a special field, please provide an additional description of the issues encountered so that our employees can assess the situation as a whole and quickly make a decision regarding the replacement. Once the form is filled out, it will be forwarded to our team for immediate review.
We do our best to process our customers' requests as quickly as possible. You will receive a response by email or we will contact you by phone to inform you of the decision regarding the exchange of the goods.